ShopLyne asks you for your mobile number only if you:
Want to place an order – To update you on your order status and inform you when your order is on its way or is ready for pickup,
Add to Wishlist – To save your list for future use
Want to leave a store rating or review
Go to Search (the magnifying glass icon on the top menu) and type in what you’re looking for. Our smart search gives you search results by products, stores and product categories.
Tap on the top left menu / slide right on the home screen to browse by product category. You can also head over to the Stores tab and enter a store to window-shop.
To refine your search, go to Filter (tap on the filter icon on the bottom right of your screen) and filter the results by product category, price and brand name.
To narrow your search based on your location, go to Change Radius (slide left for the menu) and narrow your search radius for results closer to your chosen location.
Just tap on the product you’re interested in and you can see more details about the product on its page, including photos and description.
If a product is available at multiple stores, you will find the ‘Compare Prices at Other Stores’ option on the product page. You can then proceed to buy the product from the store that offers the best price.
While we hope to sell everything on ShopLyne someday, there will be times you can’t find a product you’re looking for. It’s likely we haven’t yet added stores in that particular product category. Or perhaps none of the stores on ShopLyne are selling the product you want. We’re still very young and we have stores signing up with us every single day. So check back soon and you’ll probably find what you’re looking for!
To find stores in a particular product category, go to Search (the magnifying glass icon on the top menu) and type in what you’re looking for. The results will display stores in that category cross Mumbai, starting with the stores closest to you.
Tap on the store whose products you want to browse. The store page will display all the product categories available. Tap on the relevant category to see products.
On ShopLyne, you’ll only see local stores that have signed up with ShopLyne and your favourite store may not be one of them. But you can still invite them! To invite a store to ShopLyne, slide left and go to Invite Store. Browse from a list of stores in your chosen location and tap on the store you want to see on the app. Fill in the form and the ShopLyne team will try their best to get the store onboard, just for you!
Every store on ShopLyne can be rated and reviewed by ShopLyne users. These ratings & reviews can be viewed on every store’s page. If you’re unsure, just check out the store’s ratings and reviews as given by other ShopLyne users before placing your order.
When you see a product you want to buy, go to the product page and tap on Add to Cart on the bottom right of the product page. If you don’t want to shop further, tap on the shopping cart icon on the bottom left to confirm your order and proceed to checkout.
On ShopLyne, you can buy products from multiple local stores anywhere in the city and make a single payment on checkout! Whenever you see a product you want to buy, go to the product page and tap on Add to Cart on the bottom right of the product page. When you’re done shopping, tap on the shopping cart icon on the bottom left to confirm your total order and proceed to checkout.
For more information about a product, it’s best to call up the seller directly. Visit the store page and tap on Call at the bottom of the screen.
If you wish to cancel an order you’ve placed on the app, please call Customer Support on 9969 333 666 or email us at firstname.lastname@example.org
In case of any difficulties or delay, please call Customer Support on 9969 333 666 or email us at email@example.com. We’ll ensure your order is fulfilled at the earliest.
Absolutely! Add your preferred time of delivery and any other details you want in the Customer Note section during checkout and the seller will dispatch the delivery accordingly.
You can contact a ShopLyne Seller at any point of the buying process for anything you need. Visit the store page and tap on Call at the bottom of the screen.
Please call Customer Support on 9969 333 666 or email us at firstname.lastname@example.org and we’ll inform the store accordingly.
We’re so sorry to hear the product you bought didn’t live up to your expectations. Please call Customer Support on 9969 333 666 or email us at email@example.com. We’ll sort out the issue for you and initiate the return/refund process.
Please call Customer Support on 9969 333 666 or email us at firstname.lastname@example.org. We’ll sort out the issue for you and initiate the return/refund process.
We take the customer experience at ShopLyne very seriously and expect our stores to do the same. We’re so sorry to hear you had a bad experience with a seller. Please call Customer Support on 9969 333 666 or email us at email@example.com so that we can take the necessary action, depending on the situation. This can range from issuing a warning to the seller to discontinuing the store on ShopLyne completely.
We also suggest that you leave a rating and review on the store’s page so that other customers are aware of your experience.
Thank you for your support in helping us make ShopLyne better! To report an error, first log in. Then slide left on the home screen and go to Report Bug to report the issue. Our tech team will look into the matter and update you about the fix.